Douglas Okolaa
Software Engineer & Technical Support Specialist
I’m Douglas Okolaa. I build production software and help keep it steady after launch.
I develop web applications with Python (FastAPI/Django), PHP (Laravel, Symfony), and JavaScript (React.js, Vue.js).
My focus is shipping useful features with clear, maintainable code that teams can live with.
I bring a dual focus: software engineering and technical support. I don’t just escalate tickets—I dig into the code, pinpoint the root cause, and ship the fix. A recent example was tracing a 5xx spike to a slow ORM query in a Laravel service, rewriting it, and shipping the fix the same day. I work across engineering and customer success so issues get resolved and stay resolved.
What day-to-day execution looks like
I believe technology works best when it is stable and simple. Whether I am building a new feature or troubleshooting a live system, I prioritize:
- ✔Clean Code – I keep changes small and readable so the next engineer can ship safely.
- ✔Proactive Monitoring – I wire alerts for 5xx spikes and latency so issues surface early.
- ✔Practical Security – I follow proven standards to keep data safe—no shortcuts.
- ✔Clear Communication – I share a short root-cause note with support so responses stay consistent.
- ✔Automation – If a task repeats, I script it so I can focus on real work.
Lesson learned: fast fixes are great, but I now insist on a short post-incident note so the fix sticks.
I am open to remote opportunities as a Software Engineer, Technical Support Engineer, or a hybrid role that blends both. If you need someone who understands the code and the customer,let’s connect.